CUSTOMER MANAGEMENT

Healthy relationships in personal, official and business lives are not conflict free; they are conflict resolving. The problem is we fight for victories instead

The phrase "The customer is always right" was originally coined in by Harry Gordon Selfridge in 1909, and is typically used by businesses to convince customers

Whenever I log on to any app store, I enjoy reading through the reviews from app users as well as developers’ response to learn about experiences, expectations and

Why do you love me? Notice the presupposition in that statement? I am assuming that you love me, but I don't know why. Now if you don't love me, then that's going to

When businesses decide to be customer focused, their objective is simple: Control. They want to control the customer to

If there is one thing that makes me keep patronizing any firm or enterprise, it is due to the special way they render their services and

A Customer is the most important visitor to our premises as a business owner. He is not dependent on us. We are dependent on him. He is not

“There are always more smart people outside your company than within it.” - Bill Joy

Imagine having a customer as

In most business seminars or schools, you will be told that being a customer centric business will help you earn more market share. Whether that still holds today,

Selling skills is basically one of the most sought-after skills in business. And this is justifiable when you think in terms of the need for businesses to survive in the marketplace. The truth is that

A Friend of mine who owns a Pharmacy always give out drugs below N1000 to patients who find it difficult to pay but are in need of such drugs. He did this for his first 6 months after starting his business, and